PagAmerican Platform Refund and Return Policy

This policy governs the cancellation and refund process for purchases made through the PagAmerican platform. By placing an order, the Customer agrees to the terms below, which are designed to ensure a fair and consistent experience across all merchants.

Products sold through PagAmerican are subject to a 30-day money-back guarantee, starting from the date of delivery.

Certain products may include extended refund periods or special return conditions, which will be clearly stated on the respective sales page or packaging. Customers are encouraged to review individual product details prior to purchase.

To initiate a cancellation or refund request:

• Contact our support team at support@pagamerican.com.br with their order number and reason for the request;
• Or visit the Order Lookup page to track shipments, manage returns, or make changes to the order.

PagAmerican's support team is available to assist Customers throughout the process and ensure a prompt resolution.

Upon receipt and inspection of the returned item, PagAmerican will process the refund or arrange an exchange, as applicable.

Please note:

• Refunds will be issued only to the original payment method used at checkout.
• It may take 1–2 billing cycles for the refund to reflect on the Customer's credit card statement, depending on the financial institution.

• Returned products must be in good condition and include all original components and packaging.
• Customers are responsible for return shipping costs, unless otherwise stated on the product page.
• MERCHANTS on the PagAmerican platform are required to comply with this policy as stated on Terms and Conditions.
• PagAmerican reserves the right to deny refund requests for items returned in unacceptable condition or after the expiration of the applicable guarantee period.

This policy outlines the obligations of all MERCHANTS regarding order cancellations, returns, and customer refunds. All MERCHANTS must comply with the standards below to ensure a consistent and reliable customer experience.

PagAmerican operates as the Merchant of Record before card brands, acquirers, and issuers, assuming full legal and financial responsibility for all transactions processed through its infrastructure.

Accordingly, PagAmerican is responsible for ensuring that all payment transactions comply with applicable financial, regulatory, and network standards. MERCHANTS must align their operational practices with this framework to enable a compliant and trustworthy payment experience.

• All MERCHANTS must honor a 30-day money-back guarantee, counted from the date of delivery to the Customer.
• If the MERCHANT chooses to offer a longer refund period, this must be clearly stated on the product sales page or packaging.

• MERCHANTS must respond promptly to refund or return requests from the PagAmerican support team;
• PagAmerican reserves the right to issue refunds directly to Customers and recover corresponding amounts from the MERCHANT in cases of delay, non-responsiveness, or non-compliance.

• Refunds will be processed by PagAmerican after the returned item is received and inspected.
• Refunds will be issued only to the original payment method used at the time of the Customer's purchase.
• MERCHANTS will be charged for any refunds, chargebacks, or penalties related to their products or services in accordance with PagAmerican's Terms and Conditions.

Failure to comply with this policy may result in:

• Withholding settlement amounts to cover customer reimbursements;
• Adjust payout timelines or establish reserve funds;
• Unilaterally terminate the contractual relationship with the MERCHANT in cases of recurrence, bad faith, lack of cooperation, or high operational risk.